The Crafters Loft is PayPal Verified!

 

You can pay by credit card through Pay-pal or securely on my site. I also accept Money Orders and Personal Checks (they must clear before product will be shipped).

Please email us for our business address when sending money orders and personal checks. Personal checks are subject to a 10 day holding period before the order is processed. For orders under $10, we offer shipping via First Class Mail.

 

How long will it take before my order is shipped?

We make every attempt to process and ship ALL orders within 14-21 business days. Should your order be exceptionally large- or should items be on backorder, you will receive an email notice on when to expect shipment.

We send emails once your order has shipped. All orders shipped UPS or USPS Priority Mail. Insurance is always optional and can be added prior to shipment.

 

Why are shipping costs billed seperately?

We bill shipping seperately in an effort to reduce overpayment of shipping costs.

Shipping costs MUST be paid for in full before we can ship out your order. If shipping costs are not paid for in full within 15 days, we reserve the right to charge a 20% restocking fee. The remaining amount will be refunded in the manner in which you initially paid for your order.

 

How are shipping costs determined?

Shipping costs are determined by weight. We don't want anyone to overpay for shipping costs, so once your order has been processed- you will receive a seperate bill for shipping costs.

 

Return/Refund Policy

Refunds will only be given in a form of a store credit. Merchandise must be returned undamaged and at buyers expense before credit is issued. Refund of shipping is not given and products damaged during shipment will not be refunded. For special orders--Refund of special orders will be also given as a store credit. All cancelled orders are subject to a 10% restocking fee.

 

Should I pay for insurance?

Once your package is ready to ship, you have the option of adding an additional fee for insurance. We always suggest you do this!

Once your package leaves our hands, we have no control over what happens to it. So, please ask to add insurance costs when paying for your shipping!

 

Do you ship Internationally?

Yes! We have a few international customers and don't mind more. :-)

My goal is to provide you with reasonable, quality products. Any questions please feel free to contact me. (My door is always open)